FAQ
1. How long will it take to receive my orders?
At North Raval, we prepare and ship each order with care and efficiency to ensure quick delivery. Once your payment is confirmed, orders are processed within 1–2 business days and delivered within 3 to 7 business days, depending on your location. All shipments are sent from our base in Barcelona, Spain, and you’ll receive a tracking email as soon as your order is dispatched. International delivery times may vary slightly due to customs procedures or holidays, but we always work with trusted couriers to guarantee smooth and reliable service. Every order is handled from Plaza Real 7, 08002 Barcelona, ensuring authenticity and quality at every step.
2. Does North Raval offer returns?
Yes at North Raval, your satisfaction matters to us. We offer returns on eligible products to ensure that you always feel confident shopping with us. If an item doesn’t meet your expectations, you can return it within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Once received and inspected, your refund will be processed promptly. All returns should be sent to our headquarters at Plaza Real 7, 08002 Barcelona. Please contact thenorthraval08001@gmail.com before sending your return so our team can guide you through the process and confirm the best shipping method for your location.
3. Are your products unisex?
Yes every North Raval piece is designed with a unisex focus, embracing a modern, inclusive approach to streetwear. Our collections feature clean cuts, versatile silhouettes, and timeless tones made to suit every body type and identity. Whether you’re styling one of our caps, tees, or oversized hoodies, the fit and look are designed to move effortlessly between masculine and feminine energy. Our creative studio in Barcelona designs each garment with freedom and individuality in mind fashion without limits, style without labels. North Raval is not about gender; it’s about expression, comfort, and confidence.
4. What is your return policy?
Our return policy is simple and transparent. You can return any product within 14 days of receiving it, provided it’s unworn, unwashed, and in its original packaging with all labels intact. Once we receive your return at Plaza Real 7, 08002 Barcelona, we’ll inspect it and issue a refund to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked postal service for security. To initiate a return, email thenorthraval08001@gmail.com with your order number and reason for return, and our team will assist you step-by-step.
5. How can I track my order?
Once your order leaves our facility in Barcelona, you’ll receive an email containing your tracking number and a link to monitor your shipment in real time. You can check your order’s progress at any point from dispatch to delivery. If you don’t receive your tracking email within a few days, please check your spam folder or contact thenorthraval08001@gmail.com, and our team will resend it promptly. We take pride in offering transparent order tracking so you can shop with confidence knowing exactly where your North Raval package is from Plaza Real 7, 08002 Barcelona to your doorstep.
6. Do you ship internationally?
Yes North Raval proudly ships worldwide from our headquarters in Plaza Real 7, 08002 Barcelona. We partner with trusted international couriers to ensure fast and secure delivery to most countries around the globe. Shipping rates and estimated delivery times are automatically calculated at checkout based on your region. Most international orders arrive within 5–10 business days, though this may vary due to customs clearance in each destination. Every order includes a tracking number so you can monitor its journey. Wherever you are Europe, the U.S., Asia, or beyond North Raval brings Barcelona’s street culture right to your door.
